Tavoy Directors Chair White

General Furniture Care & Warranty Info: When investing in quality furniture from Eureka there are several key things you must do to ensure that your products stay with you for years to come.

Eureka furniture is built to last, therefore the use of products to keep the leather supple, the timber conditioned and the fabric free of stains is vital.

Visit our Product Care pages for more detail on how to care for your particular product / material.

Timber care: Our quality timber products are designed and constructed to ensure they last the distance. Solid timber products have stood the test of time for the best all-round reliability of any furniture. Just like our skin, timber requires care to remain healthy, and to avoid drying out (and cracking).

To retain the look and character of your new timber furniture, please adhere to the below product care tips:

• Variation: As timber is a natural product, it is subject to natural and expected variation from piece to piece. We try our best to capture the exact nature and tone of the timbers in our product photos, however we cannot gaurantee an exact match. Some products may come darker or lighter, within reason and tolerance.
• Outdoor use: While timber is extremely durable, unfortunately most timber does not fare well when exposed to the elements. Leaving your timber furniture outdoors, even if undercover, will void your warranty. Eureka offer a range of furniture available for use on undercover patios. For more information, please see our Patio & Outdoor products.
• Timber must be polished and/or waxed to stay healthy. To polish the timber, apply a fine, light, silicone-free furniture oil and polish in the direction of the grain. Follow the manufacturer’s instructions on the label. Never use a furniture polish containing silicone. Check the label! (A well-known general-purpose pressure-pack spray advertises its suitability for furniture use, but the silicone content will quickly destroy the lacquer).
• Avoid leaving wet cloths, glasses etc on lacquered surfaces, these will breakdown the lacquer.
• Furniture wax is especially helpful for recycled timber furniture and should be applied every 3 to 6 months. Follow the manufacturer’s instructions on the tin.
• Any spills should be immediately removed with a slightly damp cloth to prevent damage to the coating. Beware of porous objects like pottery vases standing for long periods on tables; water can seep through to the table and sit there unnoticed.
• Timber surfaces and coatings are not heat proof. Use heat-resistant coasters and place mats.
• Some hand-thrown ceramic mugs have a base like sandpaper. Place a coaster under these items.
• Timber surfaces are light sensitive. Do not place in direct or indirect sunlight or leave coasters or decorative items in place for weeks at a time. Open extension tables periodically so the leaf gets a regular amount of light.
• Timber products are sensitive to humidity. Take care not to place directly under heating air-conditioning ducts, or near open fires.
• Timber is rich with natural oils and, in some rare cases, can mark flooring. If in doubt place a plastic barrier between the timber and the floor covering.

Failure to care for your product correctly will void any warranty.

Outdoor & Patio care: It is important to note that only some of our products are designed for full outdoor use, with some ranges only designed for undercover/patio use. To determine whether your products are for Outdoor or Patio use, pelase check the Product Details, under "Use".

For full Outdoor & Patio product care information, see our Outdoor & Patio Care Guide.

OUTDOOR FURNITURE CARE

Our range of outdoor furniture is designed with both comfort and durability in mind. To get the most from your outdoor products, it is important to follow the relevant care and maintenance instructions:

CUSHIONS:

• Cushions / fabric exposed directly to UV rays are likely to deteriorate faster, causing rapid fading and weakening of product. It is recommended outdoor products are not permanently left out and exposed to the elements, to ensure maximum longevity
• Cushions / fabric exposed to rain/water without the opportunity to dry out will likely deteriorate and develop mould and mildew. Ensure damp cushions are air-dried out regularly, and removed from heavy rain where necessary

TIMBER:

• Our outdoor timber is very durable, but there is no escaping deterioration when consistently exposed to the extreme Australian sun. To ensure maximum longevity, remove outdoor furniture from direct sunlight when not in use
• Timber needs regular oiling to ensure it does not dry out and crack. To polish the timber, apply a fine, light, silicone-free furniture oil and polish in the direction of the grain. Follow the manufacturer’s instructions on the label. Never use a furniture polish containing silicone. Check the label! (A well-known general-purpose pressure-pack spray advertises its suitability for furniture use, but the silicone content will quickly destroy the lacquer)
• Timber in humid areas is more likely to develop mould and mildew. Regular cleaning/wiping of timber is recommended. Waxing your timber can also help protect against mould and mildew
• Left untreated outdoors, Teak will silver overtime as part of the natural weathering process.

PATIO FURNITURE CARE

• Never place product where they can be exposed to the elements. This includes rain, hail, sun, tree & plant sap, and animal droppings
• As the product is subject to changing temperatures, it is common for timber to expand and contract. Over time, this can cause minor cracks or distortion. This is not a fault.
• Ensure pets are kept away, as it is common for accidental damage to occur (especially with fabrics and rattan/wicker)

Our warranty on Patio furniture is limited to manufacturer faults and does not cover any wear & tear or damage that could have been caused by:

• Exposure to sun or light
• Exposure to rain, hail, or other weather events
• Exposure to other natural substances (tree sap, pollen, animal droppings)
• Exposure to other chemical substances used in outdoor gardens or patios
• Damage caused by pets or other wild animals

Failure to care for your product correctly will void any warranty.