Our care

Product Care Guide

Our hand crafted and natural products are sourced from around the world and designed to last a lifetime, but there are simple steps you can take to minimise any damage or ongoing wear and tear.

Lounge Care

Like any furniture product, your new lounge will require care to ensure it remains comfortable and looking beautiful for years to come. Over the first few months of use, you may notice the polyurethane seat foam start to soften – this is normal and should eventually stabilise. Every lounge will wear differently, depending on its intended use.

See below information on how to care generally for your lounge:

DO’s

  • Ensure to rotate/reverse/flip any seating cushions (if applicable) to ensure even wear of the cushions. If this is not done, the foam will likely pool or drop sooner than intended and result in reduced comfort.
  • Use fabric or leather protection to ensure any spills are easier to clean
  • Use appropriate cleaning products to keep your lounge looking fresh and tidy

DON’Ts

  • Avoid placing your lounge in direct sunlight as this will cause fabrics or leathers to wear & fade
  • Do not machine wash your covers at home. Always use a professional cleaning service
  • Do not pull loose threads – always cut them
  • Do not allow pets or sharp objects near your lounge
  • Do not sit or rest on the arms of a chair or lounge – they are not designed to support excessive weight

Important Notes for Recliners

Just like any mechanism or moving part, recliner mechanisms are
susceptible to wear and tear. Try to avoid excessive use or ‘rough’
manoeuvres.

When extended, leg rests are not designed to support excessive weight.
Try to keep weight evenly distributed, to avoid bending or warping over
time. Do not allow children to play on motion sofas and armchairs.


Before using any of the mechanisms ensure the person using the chair
is correctly seated. Precautions should be taken by people with lumbar
medical conditions and/or pregnant women.


Recliner mechanisms are covered by a 3-year warranty on the structure.
This excludes moving parts, such as handles, triggers and hinges; all
covered by a 1-year warranty (unless stated otherwise).

Feather Cushion Care Information

Plump the feather cushions for longevity, to keep the sofa looking full and to create consistency in comfort. There are several ways to achieve this, though one method that works well is simply dropping the cushions on the floor, face side up. This will put air back into the feathers, get them moving and create a full look.


Throughout the cushion’s lifetime, it is common to experience feathers
coming out of the cushions. This is completely normal and can be rectified with regular vacuuming.