FAQs

Club membership

How do I become a Club Member?

Provide your name, phone number and email address to sign up in-store, online, or via our newsletter for access to special sale pricing.

What kind of offers can I expect?

Members receive exclusive pricing and specials, early sale access, exclusive promotions, new product updates and occasional styling tips.

Is the Club free to join?

Yes — membership is completely free, with no subscription or cost. Just perks and exclusive offers.

Can I join the Club in-store?

Absolutely. Ask any store team member and they'll help you sign up for the same benefits.

Can I opt out later?

Yes, you can unsubscribe from emails or SMS at any time while keeping your Club pricing access.

Products & ordering

Are all items in stock?

Most items are in stock and ready for delivery or collection. Some are “on order” with additional lead times. Each product page shows a label indicating stock status.

I’ve got a promo code — where do I enter it?

Enter promo codes at the Payment stage during checkout.

Do I have to assemble my furniture?

Most products arrive fully assembled and ready to use. Some interstate orders may require assembly to reduce the risk of transit damage.

Delivery

When will my order be delivered?

In-stock items are dispatched within 1–3 weeks depending on location. “On order” or “online only” items ship 1–3 weeks after arriving at our Brisbane warehouse.

What are the shipping rates?

Rates depend on the products ordered and your location. Use the Shipping Estimator at checkout or on the product page to calculate your cost.

Do you deliver to TAS, SA, WA and NT?

Our Brisbane warehouse serves most metro and regional areas. Remote states may require personal transport arrangements or a store-location transfer.

Need a delivery quote before ordering?

Contact us via online chat or email online@eurekafurniture.com.au with your address and the items you’re interested in.

Returns & cancellations

Can I cancel my online order?

Yes — for a full refund or credit — if less than 24 hours have passed since purchase and the goods remain undispatched, or if a personalised shipping quote proves too costly.

What is your online returns policy?

Change-of-mind furniture returns are at the customer’s expense plus a discretionary restocking fee. Faulty or damaged items may be repaired, replaced or refunded. See our Refunds & Returns page for full details.

Aftercare & claims

Have an existing aftercare claim and need an update?

Contact our customer care team at service@eurekafurniture.com.au with your claim number or details.