Warranty

Eureka Furniture products are built to last, though proper care is required to ensure your furniture lasts the distance. Please see the Eureka Product Care manual on our website for full information on how to correctly care for your product. Failure to care for your product correctly will void any warranty.

General warranty

Unless otherwise stated, all purchases from Eureka Pty Ltd are covered by a one (1) year warranty from the purchase date. In the event of a defect in material or workmanship within the warranty period, Eureka Pty Ltd may rectify, repair or replace any defects. This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear. All warranties given or implied are ex-factory and, due to the nature of all solid timber and marble, cover workmanship only. Generally, if you have a warranty issue or claim, the goods must be returned to the place of purchase before we can assess your claim.

Warranty period

The following warranty periods cover all manufacturing faults, unless otherwise stated:

• 1 year — all products
• 2 years — Teak (Westwood), Aluminium (Channon, Haven), Cement (Anika, Santino)
• 3 years — recliner and sleeper mechanisms
• 5 years — lounge/sofa frame

Any discrepancies with your furniture must be reported within 48 hours of the issue being observed. Any issues present from the day of receipt must also be reported within 48 hours. Failure to report issues within 48 hours may limit warranty resolutions (e.g. replacement).

Manufacturer’s warning

All timbers, leathers, marbles etc. are natural products and as such require ongoing care. Timbers require waxing and leathers require conditioning with the recommended leather care kit. Marble must be sealed correctly. All warranties are contingent upon products being cared for in line with the Eureka Furniture Product Care manual.

What does my warranty exclude?

The Eureka Furniture Warranty Program specifically excludes claims for:

• Products used in commercial, rental, institutional or other non-residential use
• The normal and expected settling of soft filling such as polyester fibre and leather
• Leather, fabric and timber grain variation, colour variation, wrinkling, markings and scars resulting from the natural features of the product
• Damage or degradation of timber, leather and fabric not properly maintained
• Damage due to the application of chemicals, cleaners or conditioners not endorsed by Eureka Furniture
• Discolouration resulting from exposure to direct sunlight, extreme heat or similar conditions
• Damage caused by the transference of perspiration, body oils or corrosive ingredients in personal-care products
• Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear, or damage from misuse or abuse
• Damage incurred during handling and transportation by the customer or their contractor
• Damage resulting from dye transfer from rugs, cushions, jeans and other clothing
• Furniture repaired by contractors not endorsed by Eureka Furniture
• Damage caused to a product or person resulting from use by a person over 120 kg
• Damage caused by fabric pilling (considered normal wear and tear; easily removed with a battery-operated pilling tool)

Guardsman® warranties

Most of our products have warranties available through our trusted partner Guardsman®. Available at an additional cost, Guardsman® offers a 5-year warranty on most timber, leather, fabric and outdoor products, covering most accidental damage and stains. To make a claim, contact Guardsman® directly using the details in your warranty booklet.

Mattress warranty: A.H. Beard

For all mattress warranty and care enquiries, please contact A.H. Beard directly at customercare.ahbeard.com.

Natural product variation

Most of our furniture is made from natural materials such as timber, leather and marble, so each piece is unique. Cracks, knots, veins and scars are natural characteristics beyond our control. If the exact shade or grain is important to you, please inspect the product before delivery. Refunds will not be given for the natural nature of a product; we also offer a range of painted and veneer products that are more consistent should you prefer.

Other rights

The benefits given by our warranty are additional to other rights and remedies you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality.