Shipping policy

Delivery of goods

Delivery estimates: The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only. Please contact the store you purchased the item from should you require an updated estimate. 

Delivery and Collection: Goods must be delivered or collected as soon as they are available.  Additional delivery fees apply if multiple deliveries are required or if delivery needs to be rebooked due to customer unavailability. Customers must ensure safe and reasonable access to the property. You must advise our sales staff at time of sale if access problems are anticipated.  If cranes or specialised equipment are required, these costs are the customer’s responsibility. Customers collecting goods are responsible for loading and transport. Our retail staff are not required to assist with loading. Please ensure you bring appropriate assistance and equipment for collection.

Unsuccessful Delivery: Customers must be present for all deliveries. If delivery cannot be completed because the customer is not present at the agreed time, or because the goods cannot reasonably be delivered into the property, a 'return fee' may be payable by the customer. In this event, customers can choose a second delivery attempt (at the customer's expense), or a store credit for the order value less any delivery costs and return fees incurred by us and less a restocking fee of 20% of the purchase price. Refunds will not be given if goods do not fit into the customer's final destination.  It is the customer's responsibility to check the measurements of the goods to ensure they will fit onto the customer's selected destination. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be payable by the customer.

Change of Mind: We are not required by law to accept returns for change of mind. However, if we agree to accept a return for change of mind, the following conditions apply:

·           The request must be made within 24 hours of delivery.

·           Goods must be in their original new condition.

·           A restocking fee (reflecting our reasonable costs, usually 20–30% of the purchase price) will apply.

·           Return delivery costs are the customer’s responsibility.

·           A store credit will be provided for the balance of the purchase price less the restocking fee.

Damage in Transit: We take care to ensure goods are delivered in good condition. Please inspect your goods on delivery.  Damage must be reported within a reasonable time. 

Delivery Carriers: We do not have their own carriers. We sub-contract the delivery of our furniture to third party providers. If you would rather engage your own delivery service, please advise us at the point of purchase or as soon as practical afterwards. If you have specific needs relating to your delivery, please obtain the contact details of the delivery company booked for your delivery and contact them directly. 

For full details please check out the terms and conditions