Privacy Policy

Eureka Furniture is committed to providing you with the best possible customer service experience. Eureka Furniture is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Eureka Furniture customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Eureka Furniture takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Any personally identifiable data collected in course of transaction, promotion or otherwise may in turn be used by Eureka Furniture and its related entitiesfor the purposes of direct and indirect communications with those pertained.

This data may include but is not limited to:

Communication may take the form of marketing materials. End users will have the option to unsubscribe from any marketing materials but may still receive communications relating to their purchase or pending transaction (See transactional vs commercial below). If there is suspected fault with the delivery of any communications it is the responsibility of the end user to report to online@eurekafurniture.com.au so actions can be taken.

Commercial content — Advertises or promotes a commercial product or service, including content on a website operated for a commercial purpose.
Transactional content — Facilitates an already agreed-upon transaction, or updates a customer about an ongoing transaction.

Eureka Furniture reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Eureka Furniture reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Eureka Furniture welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.