Terms & Conditions

The Warehouse Clearance Sale runs from 28–29 June 2025 at participating stores: Cairns, Mackay, Bundaberg, Gympie, Dubbo, Rutherford, Bathurst, Toowoomba (James St location), Tweed Heads, Orange, and Tamworth. Customers can access up to 60–80% off the ticketed price on selected in-store items while stocks last. Finance is not available on clearance items. Delivery or collection must be arranged at the time of purchase, with all items collected or delivered within one (1) week. All goods are sold as-is with no returns, refunds, or exchanges. 

Customers must inspect items at purchase to confirm their condition. Ex-display and discounted stock is covered by a limited 12-month warranty, which applies only to defects not visible or known at the time of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with goods you are entitled to a replacement or refund. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 

Promotion Period

The Eureka Furniture Online Warehouse Clearance Sale is an exclusive, limited-time online-only event running from 10 October 2025 9am to 20 October 2025 11pm, unless extended, at https://www.eurekafurniture.com.au/furniture-clearance-sale-brisbane-sydney-gold-coast.

Sale Offers

Discounts of 60–80% off apply to selected products only, as marked, and are calculated from the original ticketed price.In specific instances, certain offers may run for a shorter period within the overall promotional dates; these are considered limited-time offers and are subject to the same terms. No additional discounts, promotional codes, or bundled offers apply. Finance options are unavailable on transactions containing clearance or limited-time offer products.

Purchases & Payment

All purchases must be completed online during the promotional period, with full payment required at checkout. Offers are strictly while stocks last — no rainchecks or backorders apply.

Delivery & Collection

Receipt of products must be taken within 2 weeks of you being notified that the goods are available. Where applicable, customers may be required to split orders and await other items not currently available, which may incur an additional delivery fee or require an alternative collection arrangement.

Delivery times and fees vary by location.

For the purpose of delivery, any area outside the Brisbane Metro region is considered Regional.

Product Availability & Stock Handling

Stock is limited, and all offers are available only while supplies last. Eureka Furniture may correct pricing errors or amend or cancel the promotion at any time without notice.

Returns & Exchanges

Clearance products are final sale and are not eligible for change-of-mind returns, refunds, or exchanges. This does not affect your rights under Australian Consumer Law.

Legal & Consumer Guarantees

These terms do not exclude or modify any rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. In the case of a major failure, you are entitled to a replacement or refund. For non-major failures, we will repair or replace within a reasonable time. If this is not done, you are entitled to a refund and may be compensated for foreseeable loss or damage.

Promotion Overview: Customers who's delivery address is within 30km radius from the following suburbs, Eastern Sydney, Melbourne and 16km from Wagga Wagga, Goulburn, Ballarat, Lismore, Armidale, Wollongong, Wangaratta, Bendigo, Coffs Harbor 2450, Kempsey 2440, Taree 2430. 

Eligibility Criteria: To qualify for this promotion, orders must be delivered directly from the warehouse. Please note that this offer is not available instore and is a online only promotion.

Promotion Period: The promotional period runs until November 2025 unless extended.

Contact Information: For further details or inquiries, please contact our customer service team.

‘Eureka Furniture’, ‘We’, ‘Us’ or Our’ is a reference to Eureka Street Pty Ltd.

Discount offers

We are unable to process your order until a 30% deposit has been paid (unless otherwise stated). Should you change your mind and decide to cancel your order after a deposit is taken, a refund request may be rejected.  

Ownership of goods

Goods marked as "sold" on behalf of a customer after receipt of deposit or lay-by payment shall remain our property until the invoiced price is paid in full and delivery occurs.

Discounted stock and floor stock

Discounted items and floor stock may have marks, scratches, cracks, knots, veins, scars or other visible imperfections. The price reflects these imperfections.  Refunds, exchanges or repairs will not be provided for imperfections that are visible upon inspection or otherwise disclosed prior to purchase. We provide a limited 12-month warranty on discounted items and floor stock items for defects that were visible upon inspection or disclosed to you prior to purchase. Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law.

Pricing

We make every effort to ensure that prices and product information displayed online and in-store are accurate. However, errors may sometimes occur.  If an item is displayed with an error in price or product information (including during website updates or sale changeovers), we may cancel or refuse an order placed for that item. If your order is cancelled after payment has been received, we will refund the payment in full as soon as possible.  'Ticketed price' means the full price at which we offered the item for sale prior to any discounts or promotions.  This may be shown as a single price, a strikethrough, or a “was” price in print or digital form. Items may have been for less than the ticketed price prior to any discounts or promotions. 

Balances

Please ensure that you have settled any balance owing with Eureka Furniture prior to scheduled delivery. Personal cheques must be cleared 24 hours prior to delivery. Unfortunately, our contract drivers are not able to accept payments during delivery.

Delays to ETAs & lead times

All lead times provided at the time of purchase are estimates only and may be subject to change due to factors outside our control (including shipping disruptions, supply shortages, or pandemics). In some cases, delays could be up to 3 months.  We will keep you updated about any changes to estimated delivery times. If delivery is delayed beyond a reasonable period, you have the option to cancel your order and receive a full refund.  Alternatively, if you prefer, you may choose to accept an in-store credit for the value of amounts paid, or exchange for another item of equal value (or lower value, with the difference refunded or credited).

Natural product variation

Most of our furniture is made from natural materials, such as timber, leather and marble.  Each piece is unique, and natural variations are part of the character of these products. This may include cracks, knots, veins, scars, and variations in colour, grain, or texture. These characteristics are not faults but reflect the natural beauty of the material and are beyond our control. As these are not faults or defects, refunds will not be given for these characteristics and any exchanges will incur a cost to you. If the exact shade or grain is important to you, please inspect the product before delivery.

If you do not like the natural imperfect beauty of natural products, we recommend purchasing non-natural product. We do offer a range of painted and veneer products that are more consistent, should you prefer this style.

Furthermore, please note that it is likely that there may be small imperfections with painted timber, as it is a natural product and there will always be some movement within the construction.

 

Goods ready for collection or delivery (excluding lay-by)

Brisbane Metro

Goods must be collected or delivered within one week of us notifying you that they are available. If the goods are not collected or delivered by the required time, or prior arrangements have not been made, a storage fee of $30 per week per item will be charged until they are collected or delivered. Payment of the total storage fee is required before the goods will be released to you. If the goods are not collected or delivered within 4 weeks of the required time, we may reallocate the goods to another customer.  You will then be offered the next available allocation of the same goods or a store credit to the same value of your purchase price less a 20% restocking fee.

You have the option to collect your order at a pre-arranged time from our Acacia Ridge warehouse. You may also request collection from one of our local showrooms, subject to availability of storage space, with a transfer fee of $40 payable by you (excludes mirrors, prints, and accessories).  

Regional (Outside of Brisbane)

Goods must be shipped to the regional store within 28 days of becoming available.  If goods cannot be collected or delivered in the required time please contact our store team or customer support contacts to talk about options. If the goods are not collected or delivered by the required time, or prior arrangements have not been made, a storage fee of $50 per week per item will be charged until they are collected or delivered. Payment of the total storage fee is required before the goods will be released to you. If the goods are not collected or delivered within 4 weeks of the required time, we may reallocate the goods to another customer.  You will then be offered the next available allocation of the same goods or a store credit to the same value of your purchase price less a 20% restocking fee.

Delivery of goods

Delivery estimates: The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only. Please contact the Eureka Furniture store you purchased the item from should you require an updated estimate. 

Delivery and Collection: Goods must be delivered or collected as soon as they are available.  Additional delivery fees apply if multiple deliveries are required or if delivery needs to be rebooked due to customer unavailability. Customers must ensure safe and reasonable access to the property. You must advise our sales staff at time of sale if access problems are anticipated.  If cranes or specialised equipment are required, these costs are the customer’s responsibility. Customers collecting goods are responsible for loading and transport. Our retail staff are not required to assist with loading. Please ensure you bring appropriate assistance and equipment for collection.

Unsuccessful Delivery: Customers must be present for all deliveries. If delivery cannot be completed because the customer is not present at the agreed time, or because the goods cannot reasonably be delivered into the property, a 'return fee' may be payable by the customer. In this event, customers can choose a second delivery attempt (at the customer's expense), or a store credit for the order value less any delivery costs and return fees incurred by us and less a restocking fee of 20% of the purchase price. Refunds will not be given if goods do not fit into the customer's final destination.  It is the customer's responsibility to check the measurements of the goods to ensure they will fit onto the customer's selected destination. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be payable by the customer.

Change of Mind: We are not required by law to accept returns for change of mind. However, if we agree to accept a return for change of mind, the following conditions apply:

·           The request must be made within 24 hours of delivery.

·           Goods must be in their original new condition.

·           A restocking fee (reflecting our reasonable costs, usually 20–30% of the purchase price) will apply.

·           Return delivery costs are the customer’s responsibility.

·           A store credit will be provided for the balance of the purchase price less the restocking fee.

Damage in Transit: We take care to ensure goods are delivered in good condition. Please inspect your goods on delivery.  Damage must be reported within a reasonable time. 

Delivery Carriers: We do not have their own carriers. We sub-contract the delivery of our furniture to third party providers. If you would rather engage your own delivery service, please advise us at the point of purchase or as soon as practical afterwards. If you have specific needs relating to your delivery, please obtain the contact details of the delivery company booked for your delivery and contact them directly. 

Online orders

Product variations: Most of our furniture is made from natural materials, such as timber, leather and marble.  Each piece is unique, and natural variations are part of the character of these products. This may include cracks, knots, veins, scars, and variations in colour, grain, or texture. These characteristics are not faults but reflect the natural beauty of the material and are beyond our control. In addition, colours, shades and finishes may appear differently on screens compared to the physical product. If an exact colour, shade or finish is important to you, we encourage you to arrange an in-person viewing before purchasing.  As these are not faults or defects, refunds will not be given for these characteristics and any exchanges will incur a cost to you. 

Use of AI: Some product images displayed on our website, catalogues, or promotional materials may be generated using artificial intelligence (AI). These images are provided for illustrative purposes only and may not represent the exact colour, finish, proportions, or other features of the product supplied. While we take care to ensure that descriptions and specifications are accurate, customers should rely on the written product description and specifications for purchasing decisions.

Order Processing & Delivery Timeframes: When an online order is processed, a team member will contact you to arrange delivery or collection. Goods showing as “In Stock” are generally available for delivery within 1 week for Brisbane Metro and an additional 2–3 weeks for regional locations. Goods showing as “On Order” will take longer. We will contact you with an estimated time of arrival (ETA) and update you once the goods are ready.

Delivery requirements: Customers must be present for all deliveries. If delivery cannot be completed because the customer is not present at the agreed time, or because the goods cannot reasonably be delivered into the property, a 'return fee' may be payable by the customer. In this event, customers can choose a second delivery attempt (at the customer's expense) or arrange collection. Refunds will not be given if goods do not fit into the customer's final destination.  It is the customer's responsibility to check the measurements of the goods to ensure they will fit onto the customer's selected destination. 

Additional delivery fees: Quotes on deliveries are estimates only. Standard delivery fees apply at the time of purchase. Some products (for example, oversized or heavy items such as the Santino range) may attract additional delivery charges. These will be communicated to you before confirming your delivery booking. If the destination is further than anticipated or access is difficult, additional costs may be payable by the customer. 

Bed Assembly

Please be advised that all beds do not come fully assembled. If you are wanting your bed to be assembled you will need to contact your store or online in regards to adding bed assembled to your order as it will incur a fee.

Refund/Cancellations

Refunds will not be given if you decide to cancel your order based on a change of mind, if there is a reasonable ETA delay or if goods do not fit/cannot be delivered due to difficult access. Refunds will only be given in accordance with our obligations under the Australian Consumer Law.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Lay By Arrangements

Deposit: A deposit is required to begin a lay-by to the value of 30% of the total purchase price for standard lay-bys, and 50% of the total purchase for special orders.  

Payments: Fortnightly payments are required for all lay-bys.  A 4 week term will apply when we have the goods in stock at the time the lay-by commences.  A 3 month term will apply where we do not have stock at the time the lay-by commences.  Goods may not be available for collection or delivery until after the end of the 3 month lay-by. Lay-bys must be paid in full by the end of the lay-by agreement.

Collection: Goods must be collected or delivered by the time specified in the lay-by agreement. If the goods are not collected or delivered by the required time a storage fee of $30 per week per item will be charged until they are collected or delivered. If the goods are not collected or delivered within 4 weeks of the required time, we may reallocate the goods to another customer and cancel your lay-by agreement.

Cancellation by you: You may cancel your lay-by at any time. If you cancel and we have not breached the agreement, we may deduct a termination charge of up to 20% of the purchase price, representing our reasonable costs (including administration, storage, and loss in value). The balance of any payments made will be refunded to you.

Cancellation by us: We may cancel your lay-by and refund all payments you have made if the goods are no longer available or if you breach your lay-by agreement including failing to make payments or not collecting your goods by the required time.

Finance

Latitude

Latitude finance offered in store and online for approved applicants. Up to 36 months interest free with a minimum spend of $2500, 6 months interest free, 12 months interest free, 24 months interest free minimum spend $650.  Latitude finance is not available on items discounted by 55% or more off the RRP. Monthly payments are required. An account service fee of $10.95 per month (subject to change) applies. This means that while the purchase is interest free, fees and charges may still apply. Latitude finance is only available on participating Latitude credit cards.  New customers must apply and be approved for a Latitude Gem Visa credit card or Go MasterCard.

Available on participating Latitude credit cards only. Latitude T&Cs, fees, charges and exclusions apply. *Approved customers only. Credit provided by Latitude Finance Australia. ABN 42 008 583 588. Australian Credit Licence number 392145.

For full information visit the latitude page here.

Zip Terms & Conditions

Zip services are available to approved applicants and subject to completion of satisfactory credit assessment on an interest free basis terms apply on all payment types

• Zip Pay is available for purchase amounts from $1 to $1000
• Zip Money is available for purchase amounts from $1001 to $10,000 with current promotions available up to 12 months
• Cannot be used in conjunction with any other offer
• Offers are not available for products discounted more than 50% off RRP*

Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. The fee is waived if you pay your closing balance in full by the due date each month. While purchases may be interest free, other fees and charges apply. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.

For more information on Zip financial products and promotions please visit the Zip website .

Giveaway 

The sole recipient of the grand prize will receive a voucher to the value of $1,000 (see gift voucher section for details)

• Entries are accumulated as per individual customer purchases
  • One entry issued per $500 spent
  • One "free" entry may be issued for new customers signing up to our advertising platforms without requirement of purchase
  • One additional entry into the draw by tagging @eurekafurniture in Instagram posts. Customer must already be a club member.
  • Entrants are enrolled in marketing services (see privacy policy)
  • Upon Completion of the competition period entrants must have maintained their enrolment in marketing services else have any entries invalidated prior to completion of the drawer.
  • Entrants must be Australian residents aged 18 and over.
  • Competition takes place in a bi-annual rotation with the current period being August 2025 - January 2026, February 2026 - August 2026. 

Redemption of Prize

• Prize is redeemable at and Eureka Furniture (or related entities) bricks and mortar locations
• Prize is not redeemable for cash
• Price is only redeemable to the entrant names
• Winner may be requested to pose for a photo that will be posted to social platforms in way of an announcement.
• Recipients of the major prize may be requested to surrender use of their likeness in the way of a photograph
• Any photos taken of the winner by Eureka Furniture maintain the intellectual of Eureka Furniture

Gift Vouchers

All Eureka Furniture Gift Vouchers are valid for three years and will expire three years after the date of issue as indicated on the card. Gift Vouchers purchases are not included in promotional sales; gift Vouchers cannot be purchased at a discounted rate. Gift Vouchers can only be redeemed in store. Gift Vouchers can be used to purchase in conjunction with sales promotions.

Key Terms and Conditions of use: Treat this Voucher like cash, defaced, mutilated, altered, lost or stolen Vouchers will not be replaced, refunded or redeemed.

This Voucher is:

• Redeemable for merchandise or services at participating stores only;
• Not redeemable for cash;
• Not redeemable to purchase a further gift card;
• Must be redeemed before the expiry date shown on card;
• Will be void and will not be redeemed after expiry date;
• Cannot be reloaded;
• Partially redeemable;
• Cash will not be given for any unused balance.
• Valid for 3 years from the point of issue unless otherwise specified

Transactions made using a gift voucher will not be refunded to any other means of payment.

Any unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require the difference paid by another method. We reserve the right to change any terms contained in these Terms and Conditions of Use at any time.

How to Use your Gift Voucher:

1. Present the gift Voucher at any participating store. You can select any number of gifts up to the value of the Voucher or above the value, in which case you need to make up the difference with an alternative form of payment.
2. The store will then validate your gift Voucher and process your purchase.

The gift Voucher can be partially redeemed within the card's three-year validity period; any available balance can be used for multiple purchases at any participating store. However, any unused balance will not be refunded or credited on expiry.

Care information

Eureka Furniture products are built to last, though proper care is required to ensure your furniture lasts the distance. Please see the Eureka Product Care manual on our website for full information on how to correctly care for your product. If damage or faults occur because a product has not been properly cared for or has been misused, this may not be covered by our warranty.

General warranty

Unless otherwise stated all purchases from Eureka Street Pty Ltd are covered by our one (1) year warranty from the purchase date. In the event of a defect in material or workmanship within the warranty period Eureka Street Pty Ltd may rectify, repair, or replace any defects.

This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage or normal wear and tear. All warranties given or implied are ex-factory and, due to the nature of all solid timber and marble, cover workmanship only. Generally, if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim. To make a warranty claim, please contact the store of purchase or our customer support team.

Please see the Eureka Street Furniture – Warranty Information on our website for full details on warranty coverage and exclusions.

What does my warranty exclude?

The Eureka Furniture Warranty Program specifically excludes claims for:

• Products used in commercial, rental trade, institutional or other non-residential use
• The normal and expected settling of soft filling such as polyester fibre and leather
• Leather and timber grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the product
• Damage or degradation of timber, leather and fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and care nourishing products as instructed at time of sale
• Damage to timber, leather, or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by Eureka Furniture
  Discolouration of timber, leather or fabric coverings resulting from exposure to direct sunlight, extreme heat, or similar conditions
• Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams
• Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse
• Damage incurred during handling and transportation of the product by the customer or their contractor
• Damages resulting from dye transfer from rugs, cushions, jeans, and other clothing
• Furniture repaired by contractors not endorsed by Eureka Furniture
• The cost of transportation from the purchaser to Eureka Furniture or its agents, if the claim is not covered by the standard warranty conditions
• Damage caused to a product or person resulting from use of the product by a person who is over 120 Kg's
• Damage caused by fabric pilling. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores
• Damage caused to a product or person resulting from use.

Your Rights under the Australian Consumer Law

Our warranty operates in addition to your rights under the Australian Consumer Law.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Guardsman warranties

Most of our products have warranties available through our trusted partner Guardsman®. Available at an additional cost, Guardsman® offers a 5-year warranty on most timber, leather, fabric, and outdoor products, providing cover for most accidental damage and stains. For more information, please speak with a Eureka Street Furniture staff member.

If you have purchased a Guardsman® warranty with your product, and you wish to make a claim or ask a question, please contact Guardsman® directly using the details provided in your warranty booklet.

Guardsman website - https://www.guardsmanaustralia.com/ 

Manufacturer's warning

Please be advised that all timbers, leathers, marbles etc. are natural products and as such require on-going care to maintain their appearance and durability. Timbers may require waxing. Leathers require conditioning with the recommended leather care kit. Marble must be sealed correctly. Warranties are contingent upon products being cared for in line with the Eureka Furniture Product Care manual. See our website for more detail.  If damage or faults occur because a product has not been properly cared for or has been misused, this may not be covered by our warranty.

Governing law and jurisdiction

Any orders or agreements made with Eureka Furniture are governed by and constructed in accordance with the Australian Consumer Law. Please note that our head office is located in QLD and therefore you irrevocably and unconditionally submit to the non- exclusive jurisdiction of the Courts of Queensland. If you wish to bring a matter in another jurisdiction in breach of this clause then you hereby consent to the matter being heard via telephone as it is not practical for our customer service team to appear in person in other jurisdictions.

Severability

These terms and any orders or agreements made with Eureka Furniture are governed by the Australian Consumer Law. Please note that our head office is located in QLD and you agree that the Courts of Queensland have non-exclusive jurisdiction in relation to a dispute.