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Terms & Conditions

Sale terms – EOFY Sale

Discount percentage shown is off the full ticketed price. The ticketed price is the price shown prior to any discount being applied. Items may have been sold below the ticketed price prior to this offer. This offer is available in-store and online and applies to selected furniture and accessories, while stock lasts. Not all items are available in all stores or online. Some items are not shown at actual size. Colours may vary on screen. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer is subject to our General Terms and Conditions, Delivery, Returns and Privacy Policies. The offer is not available in conjunction with any other offer. Sale is from 29th May - 31st July 2024 unless extended or subject to change.

To be eligible for sale pricing you must become a club member. To become a club member you need to provide your name, phone number, and email address.

Delivery Promotion 

Promotion Overview: Customers who take delivery or collection of their orders before July 31 are eligible to enter a drawing to win $5,000 in cash. This promotion applies to both new and existing orders.

Eligibility Criteria: To qualify for this promotion, orders must be delivered directly from the warehouse. Please note that this offer does not extend to accessories or items obtained from the store.

Promotion Period: The promotional period runs until July 31.

Contact Information: For further details or inquiries, please contact our customer service team.

Sale Promotions

Any floor stock sold is sold in “as is” condition and only carries a statutory 1-year warranty. Finance is only available on sale prices with a Maximum discount of 50% off the ticketed price. Discounts are only available on new orders (ie if the discount changes after purchase you are not entitled to a store credit or refund). All offers and promotions are NOT AVAILABLE in conjunction with any other offer, unless otherwise stated. Discounts do not apply to special order products, spare parts, deliveries or care items unless explicitly presented as such. The maximum discount that may be offered on any special order furniture item is 30% off the ticketed price.

Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with goods you are entitled to a replacement or refund. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Items purchased at 50% off or greater must be paid for in full at the time of purchase or paid with eligible finance options. No holds or laybys available. Goods must be delivered/collected as soon as they are available. Excludes packages. This may result in split delivery fees at the cost of the customer. Failure to collect goods as soon as they are available may result in a storage fee being charged to the customer. Eureka Street Pty Ltd expressly reserves the right to correct errors in pricing.

Discount offers

We are unable to process your order until a 30% deposit has been paid (unless otherwise stated). Should you decide to cancel your order after a deposit is taken for any reason, a refund request may be rejected.  

Discounted stock and floor stock

Please be aware that if an item is sold off the floor or is discounted more than 30%, it is sold "as is". Please check all goods carefully to ensure you are happy with the state they are in either at purchase or upon delivery in the case that goods are unseen. All ex-display or discounted stock is sold with a limited 12-month warranty which covers defects not known or visible at the time of purchase. All other defects are not covered.

Pricing

We reserve the right to correct errors in pricing online and in-store. We reserve the right to not fulfill any orders that may have been processed online or instore that contain pricing errors or missing product information. 
Ticketed price is defined as the normal price of the item prior to any discounts or promotions. Normally displayed digitally or in print with a strikethrough or accompanied by a "WAS:"

Balances

Please ensure that you have settled any balance owing with Eureka Furniture prior to scheduled delivery. Personal cheques must be cleared 24 hours prior to delivery. Unfortunately, our contract drivers are not able to accept payments during delivery.

Cancellation

Refunds will not be given if you decide to cancel your order based on a change of mind or if there is an ETA delay. In the event that there is a legal reason for a cancellation and refund of a sale, refunds will only be given in accordance with the guidelines issued by the Australian Consumer Law. A minimum of 20% of the invoiced price will be deducted from any discretionary refund or lay-by cancellation at the complete discretion of management. Special orders require a non-refundable deposit of 50% of the invoice price.

Delays to ETAs & lead times

All lead times provided at time of purchase are estimates only and are subject to change. Changes to lead times are out of our control. Eureka Furniture does not offer refunds for changes to lead times. This includes delays caused by pandemics.


If your order is delayed by 3 months or more from time of ETA and you would like to cancel, you are welcome to either:

 

  1. an in-store credit for the value of amount paid
  2. an exchange for any other item of equal value. If value is less than original item, difference will be provided as a store credit.

Lay By Arrangements

A deposit to the value of 30% of the total purchase price is required to begin a lay-by.
Payments are to be made fortnightly. There are two types of lay-bys (4 weeks and 3 months). Stock will be held and allocated for 4 week lay-bys..First available stock will be given for 3 month lay-bys (note there may be delays). Failure to complete payments in the specified time makes the goods, any payments made and the deposit liable for forfeiture if considered reasonable in accordance with the Australian Consumer Law.
Lay-bys should not exceed a 3-month period. A lay-by can be cancelled by the purchaser but may result in forfeiture of moneys paid if it is deemed reasonable in accordance with the Consumer Law. Keeping in mind that furniture is a large item which incurs considerable costs for freight and storage. If lay-bys are not picked up by the specified date a storage fee of $30 per week per item will be charged. Additionally, if you fail to collect your lay-by your order may be cancelled and a administration fee applied.

Lay-by Arrangements should be by regular, fortnightly repayments over a three-month period, but this period may be extended at the discretion of the directors.

Ownership of goods

Goods marked as "sold" on behalf of a customer after receipt of deposit or lay-by payment shall remain the property of Eureka Street Pty Ltd until the invoiced price is paid in full and delivery occurs.

Goods ready for collection or delivery

Brisbane Metro

Any goods purchased from Eureka Furniture must be delivered or collected as soon as they become available. Please note we cannot store goods for more than 3 months. Failure to collect goods or arrange delivery will result in reallocation of goods to another customer. You will then either be allocated the next available stock or a store credit

If you do not collect your goods promptly we reserve the right to charge a storage fee of $30 per week per item to hold goods until delivery/collection occurs and apply an administration fee to your order. Payment of the storage fee and administration fee must be paid before we will release the goods to you.

Brisbane Metro Collections

Please note that you have the option to collect your order at a pre-arranged time from our Acacia Ridge warehouse. Alternatively, you may arrange collection from your local showroom with a transfer fee of $40 payable by the customer this excludes mirrors, prints and accessories. 

Regional

Any goods purchased from Eureka Furniture must be delivered or collected as soon as they arrive at location. Please note ordered product must be shipped to stores within 28 days of becoming available. Any orders shipped to store must be collected or delivered immediately, failure to do so will incur a 20% restocking fee. Alternatively, a storage fee of $50 per week per order may apply at the discretion of the store.

 If goods cannot be received in allotted time periods please see store team or customer support contacts to talk about options.

Delivery of goods

The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only. Please contact the Eureka Furniture store you purchased the item from should you require an updated estimate.

Customers must be present for all deliveries. If delivery of goods is unsuccessful on the day organised by the customer, a 'return fee' may be payable by the customer to cover any charges incurred by our delivery carriers. In this event, customers can then choose either:

  • A second delivery attempt (at the customer's expense); or
  • A store credit for the order value MINUS any delivery costs incurred by Eureka Furniture. For many items we may also charge a discretionary admin/restocking fee.

Our carriers agree to deliver to the customers address only. It is at the customer’s expense if goods do not fit into the property or cranes, etc are required to achieve access. Sales staff must be advised at time of sale/booking delivery if access problems are anticipated.

Refunds will not be given if goods do not fit. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred.

Any damage caused in transit or deliver of your furniture must be reported within 24 hours of delivery. We will not accept responsibility for damage if reported outside this timeframe.

 

Eureka Street Pty Ltd retail staff are not required to help customers load goods into their own vehicles. Customers picking up goods should bring assistance with them.

Eureka Street Pty Ltd does not have their own carriers. Eureka Street Pty Ltd sub-contracts the delivery of our furniture to third party providers. If you would rather engage your own delivery service, please advise us at the point of purchase or as soon as practical afterwards. If you have specific needs relating to your delivery, please obtain the contact details of the delivery company booked for your delivery and contact them directly. Eureka Street Pty Ltd is not responsible for any issues or damage relating to the delivery of your order.

Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred.

 Customers must be present at the property and the time of delivery to accept the goods. Failure to be present at the time of delivery will result in an additional delivery fee and you will be required to rebook in a delivery time or arrange collection.

Delivery of online orders

Please note that there may be variances between the colours of timber, leather and other products in store and depicted on our online store due to natural characteristics of the product. Also colours or shades may appear different to the physical product if they are viewed on screens. If the exact colour or shade is important to you please arrange a viewing at our warehouse. Refunds will not be given for variations on colours or shades.

When an online order is processed, a member of our team will contact you to arrange the delivery/collection of your goods. Stock that is showing as in stock, is generally available for delivery within 1 week. Stock that is showing as "On Order" will take longer. You will be contacted and advised of the ETA of your goods. You will then also be contacted once the goods arrive and a delivery/collection date arranged. Customers must be home to accept deliveries.

 

Customers must be present at the property and the time of delivery to accept the goods. Failure to be present at the time of delivery will result in an additional delivery fee and you will be required to rebook in a delivery time or arrange collection.

 

Please note that online orders who have selected delivery at point of purchase may incur additional delivery fees if the item is large or heavy items and exceeds our standard delivery conditions. Products such as Santino will incur additional delivery fees due to the weight of the product.

Bed Assembly

Please be advised that all beds do not come fully assembled. If you are wanting your bed to be assembled you will need to contact your store or online in regards to adding bed assembled to your order as it will incur a fee

Melbourne Deliveries 

Please note that with ALL Melbourne orders, the furniture will come completely flat packed. Refunds will not be given for variations on colours or shades.

When an online order is processed, a member of our team will contact you to arrange the transfer of your furniture from the Brisbane Warehouse to the Auburn Store to then be picked up by our delivery partner.

Customers must be present at the property and the time of delivery to accept the goods. Failure to be present at the time of delivery will result in an additional delivery fee and you will be required to rebook in a delivery time or arrange collection.

Finance - Latitude

Latitude finance offered in store and now online. Up to 24 months interest free available instore and online with a minimum spend $600 is applicable accross all offers. Monthly payments required. Account service fee of $10.95 per month (subject to change) applies. New customers must apply and be approved for a Latitude Gem Visa credit card or Go Matercard. Available on participating Latitude credit cards only. Latitude T&Cs, fees, charges and exclusions apply. *Approved customers only. Credit provided by Latitude Finance Australia. ABN 42 008 583 588. Australian Credit Licence number 392145.

For full information visit the latitude page here.

Zip Terms & Conditions

Zip services are offered on an interest free basis terms apply on all payment types

  • Zip Pay is available for purchase amounts from $1 - $1000 
  • Zip Money is available for purchase amounts from $1001 - $10,000 – Current promotions are available up to 12 months
  • Cannot be used in conjunction with any other offer
  • Offers are not available for products discounted more than 50%*

For more information on Zip financial products and promotions please visit the Zip website

Natural product variation

Please be advised that most of our furniture is made from natural materials, such as timber, leather and marble, therefore each piece is unique.

Cracks, knots, veins, scars etc. are natural characteristics and these are beyond our control. If the exact shade or grain is important to you, please inspect the product before delivery. Refunds will not be given if you are unhappy with the specific nature of your product, and any exchanges will incur a cost to you. If you do not like the natural imperfect beauty of natural products, we recommend purchasing non-natural product. We do offer a range of painted and veneer products that are more consistent, should you prefer this style.

 

Furthermore, please note that it is likely that there may be small imperfections with painted timber, as it is a natural product and there will always be some movement within the construction.

Giveaway 

The sole recipient of the grand prize will recieve a voucher to the value of $1,000 (see gift voucher section for details)

  • Entries are accumulated as per individual customer purchases
    • One entry issued per $500 spent
    • One "free" entry may be issued for new customers signing up to our advertising platforms without requirement of purchase
    • One addtional entry into the draw by tagging @eurekafurniture in instagram posts. Customer must already be a club member. 
  • Entrants are enrolled in marketing services (see privacy policy)
    • Upon Completion of the competition period entrants must have maintained their enrolment in marketing services else have any entries invalidated prior to completion of the drawer.
  • Entrants must be Australian residents aged 18 and over.
  • Competition takes place in a bi-annual rotation with the current period being August  2023 - January 2024, February 24 - August 24. 

Redemption of Prize

  • Prize is redeemable at and Eureka Furniture (or related entities) bricks and mortar locations
  • Prize is not reedeemable for cash
  • Price is only redeemable to the entrant names
  • Winner may be requested to pose for a photo that will be posted to social platforms in way of an announcement.
    • Recipients of the major prize may be requested to surrender use of their likeness in the way of a photograph
    • Any photos taken of the winner by Eureka Furniture maintain the intellectual of Eureka Furniture

Timber Ticket Promotion

Participating stores from Brisbane Metro to the Gold Coast. Competition parameters vary only in the terms outlined below.
Description: 5 timber tickets have been distributed across participating stores. Find a ticket to enter the draw to win the grand prize; $5000 worth of furniture.
Entry requirements: Customers that find the timber ticket must immediately present it to a staff member and provide contact details to be entered into the draw. It is also encouraged to contact the Peter Fegan Show on 4BC radio to promote that one of the tickets have been found. 
 
Ends the Friday 31st May 2024 and winner will be announced on Saturday 1st June 2024.

Gift Vouchers

All Eureka Furniture Gift Vouchers are valid for three years and will expire three years after the date of issue as indicated on the card. Gift Vouchers purchases are not included in promotional sales, gift Vouchers cannot be purchased at a discounted rate. Gift Vouchers can only be redeemed in store. Gift Vouchers can be used to purchase in conjunction with sales promotions.

Key Terms and Conditions of use: Treat this Voucher like cash, defaced, mutilated, altered, lost or stolen Vouchers will not be replaced, refunded or redeemed.

This Voucher is:

-        Redeemable for merchandise or services at participating stores only;

-        Not redeemable for cash;

-        Not redeemable to purchase a further gift card;

-        Must be redeemed before the expiry date shown on card;

-        Will be void and will not be redeemed after expiry date;

-        Cannot be reloaded;

-        Partially redeemable;

-        Cash will not be given for any unused balance.

-        Valid for 3 years from the point of issue unless otherwise specified

Transactions made using a gift voucher will not be refunded to any other means of payment..

Any unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require the difference paid by another method. We reserve the right to change any terms contained in these Terms and Conditions of Use at any time.

 

How to Use your Gift Voucher:

1. Present the gift Voucher at any participating store. You can select any number of gifts up to the value of the Voucher or above the value, in which case you need to make up the difference with an alternative form of payment.

2. The store will then validate your gift Voucher and process your purchase.

The gift Voucher can be partially redeemed within the card's three-year validity period, any available balance can be used for multiple purchases at any participating store. However, any unused balance will not be refunded or credited on expiry.

General warranty

Unless otherwise stated all purchases from Eureka Street Pty Ltd are covered by a one (1) year warranty from the purchase date. In the event of a defect in material or workmanship within the warranty period Eureka Street Pty Ltd may rectify, repair, or replace any defects.

This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear. All warranties given or implied are ex-factory and, due to the nature of all solid timber and marble, cover workmanship only. Generally, if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim.

Please see the Eureka Street Furniture – Warranty Information on our website for full details on warranty coverage and exclusions.

What does my warranty exclude?

The Eureka Street Furniture Warranty Program specifically excludes claims for:

 

  • Products used in commercial, rental trade, institutional or other non-residential use
  • The normal and expected settling of soft filling such as polyester fibre and leather
  • Leather and timber grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the product
  • Damage or degradation of timber, leather and fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and care nourishing products as instructed at time of sale
  • Damage to timber, leather, or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by Eureka Furniture
  • Discolouration of timber, leather or fabric coverings resulting from exposure to direct sunlight, extreme heat, or similar conditions
  • Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams
  • Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse
  • Damage incurred during handling and transportation of the product by the customer or their contractor
  • Damages resulting from dye transfer from rugs, cushions, jeans, and other clothing
  • Furniture repaired by contractors not endorsed by Eureka Furniture
  • The cost of transportation from the purchaser to Eureka Furniture or its agents, if the claim is not covered by the standard warranty conditions
  • Damage caused to a product or person resulting from use of the product by a person who is over 120 Kg's
  • Damage caused by fabric pilling. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores
  • Damage caused to a product or person resulting from use.

Guardsman warranties

Most of our products have warranties available through our trusted partner Guardsman®. Available at an additional cost, Guardsman® offers a 5-year warranty on most timber, leather, fabric, and outdoor products, providing cover for most accidental damage and stains. For more information, please speak with a Eureka Street Furniture staff member.

If you have purchased a Guardsman® warranty with your product, and you wish to make a claim or ask a question, please contact Guardsman® directly using the details provided in your warranty booklet.

 

Guardsman website - https://www.guardsmanaustralia.com/ 

Governing law and jurisdiction

Any orders or agreements made with Eureka Furniture are governed by and constructed in accordance with the Australian Consumer Law. Please note that our head office is located in QLD and therefore you irrevocably and unconditionally submit to the non- exclusive jurisdiction of the Courts of Queensland. If you wish to bring a matter in another jurisdiction in breach of this clause then you hereby consent to the matter being heard via telephone as it is not practical for our customer service team to appear in person in other jurisdictions.

Severability

Any orders or agreements made with Eureka Furniture are governed by and constructed in accordance with the Australian Consumer Law. Please note that our head office is located in QLD and therefore you irrevocably and unconditionally submit to the non- exclusive jurisdiction of the Courts of Queensland. If you wish to bring a matter in another jurisdiction in breach of this clause then you hereby consent to the matter being heard via telephone as it is not practical for our customer service team to appear in person in other jurisdictions.

Care information

Eureka Furniture products are built to last, though proper care is required to ensure your furniture lasts the distance.

Please see the Eureka Product Care manual on our website for full information on how to correctly care for your product.

Failure to care for your product correctly will void any warranty.

Manufacturer's warning

Please be advised that all timbers, leathers, marbles etc. are natural products and as such require on-going care. Timbers require waxing and leathers require conditioning with the recommended leather care kit. Marble must be sealed correctly. All warranties are contingent upon products being cared for in line with the Eureka Furniture Product Care manual. See our website for more detail.

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