Product Care Guides
Reclaimed Timber
There is magic in reclaimed timber. When creating furniture with recycled wood the product is authentic. There is a beauty that cannot be replicated with new timber. A soul resides in each piece. There was once a time when old timber would be burned instead of recycled but as our knowledge of ecology grew, and the world became aware of sustainable living, the wood was salvaged and recycled timber quickly became a sensation. Eureka Furniture made its name in the 80s and 90s by utilising reclaimed timbers from some of Brisbane’s most well known landmarks. Timber was salvaged from places like Brett’s wharf, the Rialto Theatre in West End and the old Coca-Cola factory. Stunning pieces of décor were constructed from the wood and Eureka’s brand became synonymous with expertly crafted solid timber with a soul. Today Eureka Furnitures customers still love hearing the stories from where the timber was sourced. The Nandi and Kashmir range for example, Eureka’s Bohemian line, is made from the timber of 200-year-old Indian boats. Each piece is marked with history, its journey is recorded in the patina. When the timber is first received it is very worn, it has weathered the test of time and it is hard to imagine that it could ever be used again. The timber comes in forms of columns, trusses, beams, each one unique. There are of course imperfections; knots, splits, grooves, stains but it is in these marks that the true beauty is found. This is where the character resides. The process involved in resurfacing these reclaimed woods is incredibly difficult. A particular skill is required, along with an inherent knowledge of how to handle salvaged timber. First you have to de-nail the wood, an enormous yet intricate job. The nails are gently coached out, always being careful not to damage the integrity of the timber. Once de-nailed each table is made by hand using time honoured techniques and simple tools. All timbers are different, so the practices are varied. The result is a piece of furniture that is special, it has its own story, its own soul, it speaks to you. There is not an infinite amount of this salvaged wood, there is a limit to how much we can use so the pieces have an intrinsic value. As time goes by, and more knocks appear in the furniture, the story continues, and the character grows. There is a real magic in old wood.
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General Care
Thank you for allowing Eureka Furniture to help make your house a home. At Eureka Furniture we value quality and craftsmanship, which is why we work so hard to make sure everything is fully assembled, and quality checked before leaving our warehouse. These Product Care Guides has been designed to assist you in caring for your Eureka Furniture purchase. Please take the time to read through the guides carefully. Remember to store this information in a safe space for future reference. Below are some general care tips to help ensure your furniture lasts for years to come: DO’s Use floor protectors on the base of your furniture (especially for tables & chairs), to protect your flooring from scratches and other damage Always rotate and flip lounge seating cushions regularly to even the wear and to protect from fading Always use coasters, tablecloths, table runners and place mats to protect surfaces from damage and stains All surfaces, materials and finishes need to be maintained with the appropriate care products. See the relevant care instructions further down for more detail Only ever use your furniture for its intended purpose, and in its intended location within your home DON’Ts Do not drag furniture, always lift, and then move Do not place furniture in direct sunlight. It will cause fading and can cause materials to crack or warp. This includes sunlight through a window Do not sit or rest on the arms of a chair or lounge – they are not designed to support excessive weight Do not allow pets to sit or jump on your furniture Do not place furniture close to heating or air-conditioning vents as it can cause damage and excessive wear Do not stand on stools or chairs – they are not designed to take the full weight of a person TIP HAZARD Warning: furniture may become a tipping hazard. It is strongly recommended that furniture be anchored to the wall. This is the best practice for furniture items, such as (but not limited to): Bedroom storage over 500mm tall, including chests of drawers, tallboys, dressers, wardrobes and bedside tables Bookcases and libraries over 600mm tall Storage cubes and modular units over 600mm tall (combined height) Entertainment units over 500mm tall Buffets and hutches over 500mm tall Filing cabinets or similar over 500mm tall We strongly encourage our customers to secure all furniture to the wall. Please note that Eureka Street accepts no liability in relation to a customers failure to secure their product to the wall.
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Warranty Information
Eureka Furniture products are built to last, though proper care is required to ensure your furniture lasts the distance. Please see the Eureka Product Care manual on our website for full information on how to correctly care for your product. Failure to care for your product correctly will void any warranty. GENERAL WARRANTY Unless otherwise stated all purchases from Eureka Pty Ltd are covered by a one (1) year warranty from the purchase date. In the event of a defect in material or workmanship within the warranty period Eureka Pty Ltd may rectify, repair, or replace any defects. This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear. All warranties given or implied are ex-factory and, due to the nature of all solid timber and marble, cover workmanship only. Generally, if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim. WARRANTY PERIOD See below relevant warranty periods that will cover all manufacturing faults (unless otherwise stated): 1 YEAR - All products 2 YEARS - Teak (Westwood), Aluminium (Channon, Haven), Cement (Anika, Santino) 3 YEARS - Recliner and sleeper mechanisms 5 YEARS - Lounge/sofa frame Note: any discrepancies with your furniture must be reported within 48 hours of the issue being observed. Any issues that were present from day of receipt of goods must also be reported within 48 hours. Failure to report issues within 48 hours may result in limitation of warranty resolutions (i.e. replacement). MANUFACTURER'S WARNING Please be advised that all timbers, leathers, marbles etc. are natural products and as such require on-going care. Timbers require waxing and leathers require conditioning with the recommended leather care kit. Marble must be sealed correctly. All warranties are contingent upon products being cared for in line with the Eureka Furniture Product Care manual. See our website for more detail. WHAT DOES MY WARRANTY EXCLUDE? The Eureka Furniture Warranty Program specifically excludes claims for: Products used in commercial, rental trade, institutional or other non-residential use The normal and expected settling of soft filling such as polyester fibre and leather Leather, fabric and timber grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the product Damage or degradation of timber, leather and fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and care nourishing products as instructed at time of sale Damage to timber, leather, or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by Eureka Furniture Discolouration of timber, leather or fabric coverings resulting from exposure to direct sunlight, extreme heat, or similar conditions Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse Damage incurred during handling and transportation of the product by the customer or their contractor Damages resulting from dye transfer from rugs, cushions, jeans, and other clothing Furniture repaired by contractors not endorsed by Eureka Furniture The cost of transportation from the purchaser to Eureka Furniture or its agents, if the claim is not covered by the standard warranty conditionsdamage caused to a product or person resulting from use of the product by a person who is over 120 Kg's Damage caused by fabric pilling. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores Damage caused to a product or person resulting from use. GUARDSMAN WARRANTIES Most of our products have warranties available through our trusted partner Guardsman®. Available at an additional cost, Guardsman® offers a 5-year warranty on most timber, leather, fabric, and outdoor products, providing cover for most accidental damage and stains. For more information, please speak with a Eureka Furniture staff member. If you have purchased a Guardsman® warranty with your product, and you wish to make a claim or ask a question, please contact Guardsman® directly using the details provided in your warranty booklet. MATTRESS WARRANTY: AH BEARD For all warranty and care enquires, please contact A.H.BEARD directly at https://customercare.ahbeard.com/ NATURAL PRODUCT VARIATION Please be advised that most of our furniture is made from natural materials, such as timber, leather and marble, therefore each piece is unique. Cracks, knots, veins, scars etc. are natural characteristics and these are beyond our control. If the exact shade or grain is important to you, please inspect the product before delivery. Refunds will not be given if you are unhappy with the specific nature of your product, and any exchanges will incur a cost to you. If you do not like the natural imperfect beauty of natural products, we recommend purchasing non-natural product. We do offer a range of painted and veneer products that are more consistent, should you prefer this style. Furthermore, please note that it is likely that there may be small imperfections with painted timber, as it is a natural product and there will always be some movement within the construction. WHAT SHOULD I DO IF I REQUIRE ASSISTANCE? When contacting us regarding a warranty issue you will require your invoice number, so please ensure that you store this in a safe place. You must make your request for service immediately following the discovery of any alleged defect. To make a claim under our warranty you must be able to prove when you purchased the product. The easiest way to do this is through your original proof of purchase (invoice, receipt, etc). Once you have raised your issue with the appropriate store we may arrange for a Eureka Pty Ltd Customer Service team member or contractor to visit your home. We may also require you to bring back the goods to the place of purchase to be assessed. The team member or contractor will assess your furniture to verify that the product presents manufacturing defects. More than one inspection may be required. If your claim is valid Eureka Pty Ltd will, at its choice, repair or replace the defective product. We remind our customers that softening of cushioning should be expected as a result of normal use and is not to be confused with the loss of resilience. The Eureka Furniture warranties are not transferable, and service is available only to the original purchaser. DELIVERY OF GOODS The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only. Please contact the Eureka Pty Ltd store you purchased the item from should you require an updated estimate. If delivery of goods is unsuccessful on the day organised by the customers, a further two-way charge will be payable by the customer for the second delivery. Our carriers agree to deliver to the customers address only. It is at the customer’s expense if goods do not fit into the property or cranes, etc are required to achieve access. Sales staff must be advised at time of sale/booking delivery if access problems are anticipated. Refunds will not be given if goods do not fit. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred. Any damage caused in transit or delivery of your furniture must be reported within 24 hours of delivery. We will not accept responsibility for damage if reported outside this timeframe. DELIVERY OF ONLINE ORDERS Please note that there may be variances between the colours of timber, marble and leather and other products in store and depicted on our online store due to natural characteristics of the product. Also colours or shades may appear different to the physical product if they are viewed on screens. If the exact colour or shade is important to you please arrange a viewing at our warehouse. Refunds will not be given for variations on colours or shades. When an online order is processed, a member of our team will contact you to arrange the delivery/collection of your goods. Stock that is showing as in stock, is generally available for delivery within 1 week. Stock that is showing as "On Order" will take longer. You will be contacted and advised of the ETA of your goods. You will then also be contacted once the goods arrive and a delivery/collection date arranged. Eureka Pty Ltd retail staff are not required to help customers load goods into their own vehicles. Customers picking up goods should bring assistance with them. Eureka Pty Ltd does not have their own carriers. Eureka Pty Ltd sub-contracts the delivery of our furniture to third party providers. If you would rather engage your own delivery service, please advise us at the point of purchase or as soon as practical afterwards. If you have specific needs relating to your delivery, please obtain the contact details of the delivery company booked for your delivery and contact them directly. Eureka Pty Ltd is not responsible for any issues or damage relating to the delivery of your order. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred. DISCOUNTED STOCK AND FLOOR STOCK Please be aware that if an item is sold off the floor, it is sold "as is". Please check all goods carefully to ensure you are happy with the state they are in either at purchase or upon delivery in the case that goods are unseen. All ex-display or discounted stock is sold with a limited 12 month warranty which covers defects not known or visible at the time of purchase. All other defects and/or general wear and tear is not covered. All items either sold off the floor or is discounted more than 30% must be collected or delivered as soon as they are available. We cannot store these items for you. OTHER RIGHTS The benefits given by our warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. GOVERNING LAW AND JURISDICTION Any orders or agreements made with Eureka Furniture are governed by and constructed in accordance with the Australian Consumer Law. Please note that our head office is located in QLD and therefore you irrevocably and unconditionally submit to the non- exclusive jurisdiction of the Courts of Queensland. If you wish to bring a matter in another jurisdiction in breach of this clause then you hereby consent to the matter being heard via telephone as it is not practical for our customer service team to appear in person in other jurisdictions.
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Timber Care
Our quality timber products are designed and constructed to ensure they last the distance. Solid timber products have stood the test of time for the best all-round reliability of any furniture. Just like our skin, timber requires care to remain healthy, and to avoid drying out (and cracking), To retain the look and character of your new timber furniture, please adhere to the below product care tips: Variation: As timber is a natural product, it is subject to natural and expected variation from piece to piece. We try our best to capture the exact nature and tone of the timbers in our product photos, however we cannot guarantee an exact match. Some products may come darker or lighter, within reason and tolerance. Outdoor use: While timber is extremely durable, unfortunately most timber does not fare well when exposed to the elements. Leaving your timber furniture outdoors, even if undercover, will void your warranty. Eureka Street offer a range of furniture available for use on undercover patios. For more information, please speak with staff. Timber must be polished and/or waxed to stay healthy. To polish the timber, apply a fine, light, silicone-free furniture oil and polish in the direction of the grain. Follow the manufacturer’s instructions on the label. Never use a furniture polish containing silicone. Check the label! (A well-known general-purpose pressure-pack spray advertises its suitability for furniture use, but the silicone content will quickly destroy the lacquer). Avoid leaving wet cloths, glasses etc on lacquered surfaces, these will breakdown the lacquer. Furniture wax is especially helpful for recycled timber furniture and should be applied every 3 to 6 months. Follow the manufacturer’s instructions on the tin. Any spills should be immediately removed with a slightly damp cloth to prevent damage to the coating. Beware of porous objects like pottery vases standing for long periods on tables; water can seep through to the table and sit there unnoticed. Timber surfaces and coatings are not heat proof. Use heat-resistant coasters and place mats. Some hand-thrown ceramic mugs have a base like sandpaper. Place a coaster under these items. Timber surfaces are light sensitive. Do not place in direct sunlight or leave coasters or decorative items in place for weeks at a time. Open extension tables periodically so the leaf gets a regular amount of light. Timber products are sensitive to humidity. Take care not to place directly under heating air-conditioning ducts, or near open fires. Timber is rich with natural oils and, in some rare cases, can mark flooring. If in doubt place a plastic barrier between the timber and the floor covering.
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Fabric Care
Fabric lounges are easily maintained with regular cleaning and care. There are several products available in store to help with maintenance, including fabric protection and extended warranties. Please see one of our friendly staff members to find out more. Below are some general tips for fabric care: Fabric pilling: Pilling in fabric is the natural result of daily wear and is not considered a fault in the fabric. Pilling can be caused in many ways, including climate, clothing type, pets etc. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores. Vacuum regularly, using a low suction setting to remove dust and dirt Take care with clothing such as belts, buckles, rings etc on the fabric as they may scratch or snag Take care that pets claws or collars do not snag or scratch the fabric Any piece of furniture whether it be a timber, leather or fabric design will fade if in direct sunlight. Try to limit the amount of exposure on your fabric lounge to ensure lasting colour In the event of a spill, clean straight away. Carefully soak up the spillage by gently ‘blotting’ with a clean, dry, absorbent cloth. If it stains, consult a professional upholstery cleaning company Professional cleaning is recommended approximately every 12 months to keep in good condition Do not put newspaper or magazines on your lounge as the ink may transfer Do not use household detergents or strong chemicals to clean your upholstery
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Leather Care
Leather is a natural material, known for its beauty and overall durability. Properly maintained leather should last longer than most other materials. There are several products available in store to help with maintenance, including leather protection and extended warranties. Follow the below care instructions to ensure your leather products maintain their integrity for years to come: Wipe over leather regularly with a damp, soft cloth. Clean the leather regularly by dusting and vacuuming, ensuring all gaps between cushions are dirt free. Dirt can scratch the surface of the material Condition the leather regularly (every 3-4 months) with a leather conditioning product. Pay special attention to areas typically exposed to bare skin, hair, or clothing Keep leather away from heat sources and direct sunlight, as this can cause damage over time Do not use any household cleaners. This can damage the finish on the leather. Only use genuine leather cleaning products In the event of a spill, clean straight away. Carefully soak up the spillage by gently ‘blotting’ with a clean, dry, absorbent cloth. If it stains, consult a professional upholstery cleaning company Keep any sharp or abrasive objects away from the leather (this includes pets!) IMPORTANT NOTE: leather can be damaged by several chemicals and fluids, some of which are not directly applied to the leather and might not be immediately obvious. Examples include: Hairspray and other hair products Deodorants and perfumes Moisturisers and other skin care products Human bodily fluids INCLUDING perspiration; especially if user is taking certain medication (i.e., heart medication). Generally, these issues will arise in certain expected areas. Avoid these issues by regularly cleaning and conditioning your lounge, and/or using throws/blankets to cover areas where the most exposure occurs (arm rests, head rests, seat cushions). Any damage to leather that appears to have been caused by these chemicals/fluids is not covered under warranty.
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